Cancellation and Refund Policy Store

Introduction

At JVG Super Store, we strive to provide excellent customer service and ensure your satisfaction with every purchase. This Cancellation and Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds.

Order Cancellation

Cancellation by Customer

• Before Shipment: You may cancel your order for a full refund if it has not yet been shipped. To cancel your order, please contact our customer service team as soon as possible at +91-99967- 57917 or jvgsuperstore@gmail.com
• After Shipment: If your order has already been shipped, you will need to follow our return process outlined below.

Cancellation by JVG Super Store

We reserve the right to cancel any order for reasons including but not limited to:

• Suspected fraudulent activity.
• Incorrect pricing or product information.
• Inability to process payment.
• Product availability issues.

If we cancel your order, you will be notified via email and receive a full refund.

Returns and Refunds

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags, labels, and accessories included.
• Returned within [30/60/90] days from the date of purchase.

Certain items are non-returnable, including:

• Perishable goods (e.g., food, flowers).
• Custom or personalized items.
• Gift cards.
• Health and personal care items.

Return Process

1. Initiate a Return: Contact our customer service team at +91-99967- 57917 or jvgsuperstore@gmail.com
2. to initiate a return. Provide your order number and reason for return.
3. Obtain Return Authorization: You will receive a Return Authorization (RA) number and return instructions.
4. Pack and Ship: Securely pack the item in its original packaging and include the RA number. Ship the item to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement again.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please contact us at +91-99967- 57917 or jvgsuperstore@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Phone Number] or [Email Address] with details and photos of the defect or damage.

Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us:

JVG Super Store
Store Address :-  SHIV COLONY PINJORE, DISTT-PANCHKULA HARYANA ,P.O- PINJORE 134102
Phone Number :- +91-99967- 57917
Email Address :- jvgsuperstore@gmail.com